1 Thank you for shopping at One Shot Rally. We value your satisfaction and want to ensure a positive shopping experience. This Refund Policy outlines the terms and conditions for requesting refunds for purchases made from our clothing brand. Please read this policy carefully.
Eligibility for Refunds
2.1 Refund Timeframe: To be eligible for a refund, you must submit a refund request within 14 days from the date of purchase. After the 14-day period, we regret that we cannot offer you a refund or exchange.
2.2 Proof of Purchase: To initiate a refund, you must provide proof of purchase, such as a receipt, order number, or other valid documentation that verifies your purchase from One Shot Rally.
2.3 Condition of Items: The items being returned must be in their original condition, unworn, unwashed, and with all original tags and packaging intact. We reserve the right to reject refund requests if the items are not returned in the appropriate condition.
Refund Process
3.1 Refund Request: To request a refund, please contact our customer service team via Contact Us on the Website or any other means as notified to you under this Policy within the 14-day refund timeframe. Provide the necessary information, including proof of purchase, reason for the refund, and any additional details required.
3.2 Refund Approval: We will review your refund request and notify you of the approval or rejection of your refund. We aim to process refund requests promptly, but please allow sufficient time for us to assess the returned items.
3.3 Refund Method: Approved refunds will be issued using the original payment method used during the purchase. Please note that we are unable to refund any shipping charges unless the return is due to an error on our part.
Non-Refundable Items
4.1 Final Sale Items: Certain items are marked as final sale and are non-refundable. These items are clearly indicated on our website or during the purchasing process. Please review the product description and terms before making a final sale purchase.
4.2 Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash. They hold no monetary value outside of the One Shot Rally online store.
Shipping and Return Shipping Costs
5.1 Return Shipping: You are responsible for the return shipping costs for eligible refund requests. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the items. We do not guarantee that we will receive your returned items.
5.2 Shipping Costs: Shipping charges incurred during the original purchase are non-refundable unless the return is due to our error or a defective item.
Contact Information
If you have any questions or concerns regarding our Refund Policy, please contact our customer service team using the link Contact Us.
We reserve the right to amend or modify this Refund Policy at any time, and any changes will be effective upon posting the updated policy on our website.
By making a purchase from One Shot Rally, you acknowledge and agree to comply with the terms and conditions outlined in this Refund Policy.
